Shipping:

Freight Claims: All freight claims are the responsibility of the consignee and must be filed with the carrier. Visual damage should be noted on the bill of lading and signed by the carrier.

Glass/China: China and goods packed in glass (i.e. cocktail mix) are especially fragile and are shipped at the customers' risk. Midwest Alchemist will repack these products, at a cost of $5.95 per case.

Returns:

Return requests must be for merchandise purchased from Midwest Alchemist. Authorization must be given before any merchandise can be returned. Any credit for returned merchandise is on an approval basis after receipt and review by Midwest Alchemist.

All returned merchandise must be in the original factory carton. All authorized returns may be subject to a 15% restocking charge. Consumable merchandise may not be returned after 45 days of purchase.

Credit will not be given on unauthorized returns. Credit will not be issued on used merchandise. Credit will not be issued for common carrier damage.

Special order merchandise is not returnable.

We will gladly correct any errors on our part, if they are brought to our attention immediately.